Shipping & Delivery Policy

Welcome to AU1 Plus – your trusted destination for high-quality cosmetics and skincare products. Please review our Shipping & Delivery Policy to understand how we process and deliver your orders.

📦 Order Processing

• Order Confirmation: Once you place an order, you will receive a confirmation email or SMS with your order details.
• Processing Time: Orders are typically processed within 1–2 business days (excluding Sundays and public holidays).
• Delays: During high-demand periods (sales, festivals), processing may take up to 3–4 business days.

📬 Shipping Details

🚀 Standard Shipping (Within India)

• Delivery Time: Estimated 5–7 business days depending on your location.
• Shipping Charges:
  • Free shipping on orders above ₹[Insert Threshold Amount].
  • ₹[Insert Amount] flat fee for orders below the free shipping threshold.

🛵 Express Shipping (If Available)

• Delivery Time: 2–4 business days.
• Charges: Calculated at checkout based on delivery location and package weight.

🌍 International Shipping

• Currently, AU1 Plus ships only within India.
• For bulk or international inquiries, please contact us at [Insert Email or WhatsApp Number].

📦 Tracking Your Order

• Once your order is shipped, we’ll send you a tracking number via email or SMS.
• You can track your shipment using the courier’s website or the “Track My Order” section on our website.

🚫 Delays & Delivery Issues

• Delays may occur due to weather, strikes, incorrect addresses, or courier delays.
• AU1 Plus is not liable for any loss caused by delivery delays once the order has been dispatched.
• If your order hasn’t arrived within 10 working days, please contact us at [Insert Support Email].

📍 Shipping Partners

We use reliable courier services such as:

• Delhivery
• Blue Dart
• DTDC
• India Post

❗ Important Notes

• Please ensure that your shipping address, pincode, and contact number are accurate.
• Orders returned due to incomplete/incorrect address may incur a re-shipping charge.
• If a product arrives damaged or tampered with, contact us within 48 hours of delivery with photos for review.

📞 Need Help?

For questions or assistance with your order, feel free to reach out:

• 📧 Email: [auriniawellness@gmail.com]
• 📱 WhatsApp / Call: [Insert Phone Number]