These Terms & Conditions (“Terms”) govern your use of the website au1plus.com (the “Website”) and any services, purchases, or use of products from Aurinia Wellness (“we”, “us”, “our”). By accessing or using the Website or placing an order, you accept and agree to be bound by these Terms.
1. Definitions
User / You: a visitor, customer, or person using the Website or placing orders.
Account: the registered user account on the Website.
Products: skincare, hair care, wellness, or other goods sold via the Website.
Services: any services offered via the Website (such as consultations, vendor/ seller services).
Order: a placement by you for one or more Products.
Content: text, images, data, graphics, or other materials on the Website.
2. Eligibility & Account
You must be at least 18 years old (or the legal age in your jurisdiction) to use or place orders via the Website.
To access certain features (e.g., order tracking, wishlist), you may need to register an Account. You agree to provide accurate, current, and complete information.
You must maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
We reserve the right to suspend, terminate, or refuse service or access to the Website at our discretion, including for violation of these Terms.
3. Orders, Pricing & Payments
All orders placed via the Website are offers by you to purchase Products under these Terms.
We may accept or reject your Order at our discretion (for reasons such as stock unavailability, pricing error, or violation of these Terms).
Prices shown are in Indian Rupees (or other applicable currency), inclusive of applicable taxes unless otherwise stated.
We accept payments via the methods displayed on checkout. You must ensure your payment instrument (credit card, bank account, etc.) is valid and authorized.
In case of payment failure, we may cancel the Order and notify you.
4. Shipping, Delivery & Title Transfer
We will dispatch Orders subject to our Shipping & Delivery Policy.
Delivery time estimates are indicative and not guaranteed. Delays may occur due to unforeseen circumstances.
Risk and title of Products pass to you upon delivery (or upon your taking possession of Products).
If any package is damaged or missing, you must notify us within a reasonable time (as per our policy) to raise a claim.
5. Cancellation, Returns & Refunds
You may cancel an Order prior to dispatch, subject to terms outlined in our Cancellation & Refund Policy.
For Returns or Exchanges, you must comply with the conditions specified (e.g. unused, in original condition, within a specified time).
Refunds will be processed to your original payment method or as store credit, within a reasonable time after validation.
Shipping costs (for returns) may be borne by you, unless otherwise stated.
6. Intellectual Property
All content on the Website (text, images, logos, designs) is owned or licensed by us and protected by copyright, trademark, and other IP laws.
You may not copy, reproduce, modify, distribute, publish, or display any content (in whole or part) without our prior written permission.
If you post or upload content (reviews, comments), you grant us a non‑exclusive, perpetual, royalty‑free license to use it (display, modify, distribute) globally.
7. User Conduct
You agree not to:
Use the Website for illegal purposes or violate applicable laws.
Transmit viruses, malware, or harmful code.
Interfere with or disrupt the Website’s security or networks.
Impersonate others or provide false information.
Use the Website in a way that damages, disables, overburdens, or impairs it.
8. Disclaimers & Limitation of Liability
To the maximum extent permitted by law, the Website and Products are provided “as is” and “as available”, with no warranties (express or implied).
We do not warrant that the Website will be error‑free, uninterrupted, secure, or free of viruses.
We exclude liability for any indirect, incidental, consequential, or punitive damages (e.g. loss of profits, data loss), even if advised of the possibility.
Our aggregate liability for any claim shall not exceed the amount you paid for the relevant order or service.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence or any other liability which cannot be excluded under law.
9. Indemnification
You agree to indemnify, defend, and hold harmless Aurinia Wellness, its officers, employees, agents, affiliates, and partners from any claim or demand, liabilities, losses, costs, or expenses (including attorneys’ fees), arising out of or related to:
Your violation of these Terms;
Your use of the Website or Products;
Your infringement of any third‑party rights (including IP rights).
10. Modifications to Terms
We may modify, add, or remove portions of these Terms at any time. Changes become effective when posted on the Website or via notice to you. Your continued use after changes implies your acceptance.
11. Privacy & Cookies
Our Privacy Policy describes how we collect, use, share, and protect your personal data. By using the Website, you consent to our practices in that policy. We use cookies and similar technologies; you can manage or disable them in your browser (though some features may not work properly).
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of the jurisdiction where Aurinia Wellness operates (for instance, India).
Any dispute, controversy, or claim arising out of or in connection with these Terms shall be resolved through mediation or arbitration (if agreed), or in courts of competent jurisdiction in that locale.
If any provision of these Terms is held invalid or unenforceable, the remaining portions remain in effect.
13. Miscellaneous
These Terms, together with the Privacy Policy, Shipping & Delivery Policy, Cancellation & Refund Policy, constitute the entire agreement between you and us regarding the Website and Products.
Our failure to enforce any right under these Terms is not a waiver of that right.
You may not assign or transfer these Terms (except to a successor in interest) without our consent.
Headings are for convenience and do not affect interpretation.
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